Job Description

Chandler/Gilbert Arc., a nonprofit organization dedicated to providing support to adults with developmental disabilities, is seeking a Community Living Medical Appointment Specialist to join our team.  In this role, you will assist and teach life skills to individuals with developmental disabilities in community based homes.  We are looking for a compassionate individual that will provide a safe environment which will include social and community support/activities.  This position will be located in the Phoenix Metro east valley area.

The Community Living Medical Appointment Specialist is responsible for interacting with, providing care to and transporting individuals to and from appointments.  This classification is distinguished from all other direct support and service classifications by its responsibility to participate in appointments and documentation associated with all appointments for Individuals who are in a community residential setting.

Duties include, but are not limited to:

  • Coordinates, supervises and participates in the activities of a specialized support, provides support to staff and participates in daily appointments and completion of all documentation associated with appointments.
  • Whenever working directly with individuals, will know and complete and or all support plan objectives/outcomes whenever applicable;
  • May assume role as manager when manager is on leave or home does not have a manager.
  • Provides a safe environment by communicating procedures with support coordinators, visitors, staff and, management
  • Observes Individual’s behavior and reports observations to professional staff.  This may include use of physical management procedures. 
  • Communicates and interacts with Individual on an individual and group basis promoting self determination practices;
  • When all appointments are complete and hours are worked in the home, staff will assists Individuals with eating, showering, bathing, toileting, dressing, shaving, combing hair, shampooing, brushing teeth and other daily living activities;
  • Encourages individual to participate in counseling, social, recreational, vocational, and other activities identified in their support plans while promoting individual choice and decision making opportunities;
  • Reviews and implements approved policies, standard operating procedures, etc.;
  • Escorts and transports individuals to vocational, residential, social activities and related errands as identified, encourages use of public transportation systems when applicable;
  • Takes part in developing and implementing individualized support plans or person-centered plans for assigned Individuals and ensures program directives are followed pursuant to state standards;
  • Participates in staff and administrative meetings as well as in-service training;
  • Administers non-prescription and prescription medication (excluding IV medication) as prescribed by licensed medical professionals;
  • Maintains records, charts progress notes, records daily activities in communication logs, maintains records as needed and may be required to write reports;
  • Reports incidents on proper forms and informs appropriate staff regarding incidents involving vocational, day, social, recreational, behavioral, personal living and community support problems within required time-frames;
  • Observes and reports changes in Individual’s mental and physical health to enable appropriate intervention/prevention of problems;
  • Operates equipment to aid in the assistance/movement of incapacitated Individuals;
  • Acts as advocate in ensuring personal choice, freedoms, responsibility and support for individuals and aids in resolving problems as well as secures needed support for Individuals.
  • Assist in  housekeeping tasks such as cleaning, cooking, laundering, shopping and other household chores or tasks required to support the Individual;
  • Develops and maintains working relationships with all team members, including Support Coordinators, family members, guardians, fiduciaries, advocates, etc; and
  • Performs other related duties and assignments as required.


  • Must be at least 18 years of age (licensing requirement).  
  • Must meet driver requirements and have a clean driving record per agency insurance standards. 
  • Possess a valid Arizona driver’s license and be insurable under the agency’s insurance policy.
  • Have access to reliable, safe transportation with acceptable vehicle insurance to be used for agency travel as indicated by specific assignment, if necessary.
  • High School diploma or GED.  Six (6) months experience in human services/behavioral health field.
  • May be required to drive personal vehicle and have acceptable vehicle insurance to be used for agency travel as indicated by specific assignment, if necessary.
  • Be available by home phone, cell phone, etc. for easy access by agency personnel.
  • Able to work flexible schedules; weekends, nights, days, evenings, partial shifts, 8/12/16 hour shifts.


  • Ability to effectively communicate in English both in writing and verbally.
  • Able to positively interact and develop rapport with individuals and their families, professional support staff, and various levels of staff from community agencies.
  • Able to maintain a calm, non-defensive, supportive attitude at all times including crisis or potential crisis situations.


  • Must be able to lift individuals.
  • Must be able to climb stairs and assist individuals in moving household items if necessary.
  • Must be able to assist individuals with household chores (involving many physical activities, including but not limited to kneeling, reaching, stretching, bending, etc. and the use of household cleaners).
  • Must be able to endure extreme outdoor temperatures and sudden temperature changes.
  • Must be able to demonstrate competency in the following areas:
    • And be able to physically perform First Aid/CPR and, CIT
    • Assess and provide behavior management in crisis situations and call for assistance if needed
    • Perform crisis intervention techniques to prevent behavior harmful to the individual or others which may require significant physical activity
    • Able to see and hear Individuals in order to monitor Individual activities
    • Manual dexterity to keep documentation records
    • Operate an agency transport vehicle if requirements are met.


Licenses and certificates: 

  • Must be willing and able to attend training classes as scheduled

Special Notice Items: 

  • Non-exempt status from overtime
  • May be required to carry a cell phone
  • In-service training sessions are required.

Employment offers are contingent upon successful reference verification and completion of required training.  All employees must maintain a valid Level One Fingerprint Clearance Card.  Chandler/Gilbert Arc is an Equal Opportunity Employer.

Application Instructions

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